The Central Pension Accounting Office (CPAO) issued an important circular on November 12, 2024, emphasizing the need to protect the personal information of pensioners and family pensioners.
The circular states that such information should not be shared with anyone except the pensioners themselves or their authorized representatives. All concerned departments and banks handling pensions are required to follow these guidelines strictly.
Guidelines Issued by CPAO
1. Responsibility to Maintain Confidentiality
Pensioners’ information should only be shared with them or their family pensioners. If a third party (including lawyers) requests this information, they must present a verified authorization letter from the pensioner or family pensioner.
2. Verification of Representative’s Identity
Anyone visiting the CPAO to access a pensioner’s information must provide valid ID proof. If they are representing an office, they must also present an official authorization letter.
3. Authorized Letter Requirement
Lawyers or third parties can access pensioners’ information only if they present an authorization letter signed and verified by the pensioner or family pensioner. CPAO officials must ensure the letter’s authenticity before sharing any details.
4. Record Maintenance
CPAO officials must keep copies of the visitor’s ID and the authorization letter for their records. They are also responsible for safeguarding the personal information of pensioners and family pensioners.
Instructions for Departments and Banks
The CPAO has instructed all relevant departments and pension-dispensing banks to strictly follow these rules. This is to ensure that pensioners’ personal information is not misused and their privacy remains protected. Information sharing must always follow authorized procedures.
Conclusion
Protecting the privacy of pensioners and family pensioners is a key responsibility. These guidelines from CPAO not only secure their information but also safeguard their rights. This initiative strengthens pensioners’ trust and ensures their interests are protected.